Crex live's Privacy Policy – your data is safe with us

Crex Live (referred to herein as "we", "our", or "the platform") is one of Bangladesh's most trusted online sports betting and gaming platforms. We believe that every user's personal information is a valuable asset, and protecting it is our ethical responsibility.

This Privacy Policy ("Policy") applies to all users of crex live's website, mobile application, and other digital services. By accessing our platform, registering an account, or using any of our services, you automatically consent to your information being handled as described in this Policy.

This policy should be read alongside Crex Live's Terms & Conditions. In the event of any conflict, this Privacy Policy shall take precedence. We reserve the right to update this policy at any time, and you will be notified in advance of any significant changes.

Crex Live collects user information from various sources in order to provide you with a better, safer, and more personalised experience. Below is a detailed overview of the types of information we collect.

Crex live collects only the minimum data necessary to provide its services. We never collect sensitive information such as religious beliefs, political opinions, or any other personal matters.

Crex Live uses the information it collects for specific, legitimate purposes only. We never use your data for any unlawful or unethical activity.

• Account Management: Your identity information is used to create, verify, and secure your account.
• Transaction Processing: Financial information is used to securely process deposits and withdrawals.
• Age & Identity Verification: The KYC process is conducted to prevent minors from accessing the platform.
• Customer support: Your contact information is used to respond to your queries and complaints and to provide support.
• Fraud Prevention: Device and usage data is analysed to detect suspicious activity and maintain platform security.
• Personalized experience: Your betting history is analyzed to show you promotions and bonus offers tailored to your preferences.
• Legal Compliance: Your data is used to comply with applicable laws and regulations and to meet the requirements of relevant regulatory authorities.
• Research & Development: Anonymous usage statistics are analyzed to improve platform performance and the user experience.

Crex live does not generally share your personal information with third parties. However, in certain specific circumstances, sharing limited data may be necessary.

• Payment providers: Necessary information is shared with mobile banking providers such as Mobile Pay, Nagad, and Rocket to process transactions.
• Law Enforcement Agencies: Data may be disclosed to relevant authorities where required by court order or legal obligation.
• Security partners: Limited data may be shared with specialist agencies to detect fraud and ensure cybersecurity.
• Technology Service Providers: With cloud storage and server service providers, who operate under strict confidentiality agreements.

Before sharing data with any third party, Crex Live ensures they comply with international data protection standards. We enter into strict confidentiality agreements with all our partners.

Crex Live uses industry-leading technology and processes to keep your information secure. Our security infrastructure is multi-layered and continuously improved.

• SSL/TLS Encryption: All your data transmissions are secured with 256-bit SSL encryption, ensuring bank-level security.
• Two-Factor Authentication (2FA): An OTP or authenticator app can be used as an additional layer of security at login.
• Database encryption: All stored sensitive data is kept in encrypted form to prevent unauthorized access.
• Regular Security Audits: Third-party experts regularly audit our systems for security vulnerabilities.
• Access Controls: Only authorized personnel can access specific data, and every access is logged.
• Firewall & IDS: Advanced firewall and intrusion detection systems remain active 24/7.

Please note that no method of transmission over the internet is 100% secure. We encourage you to use a strong password and never share your login credentials with anyone.

Crex Live uses various types of cookies and similar technologies across its website and app. These help enhance your experience and maintain the functionality of the platform.

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, betting settings, and other preferences.
• Analytics cookies: Used to understand which pages receive the most visits and how long users spend on them.
• Marketing Cookies: Used to show you relevant ads based on your interests. You can opt out of this at any time.

You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some Crex Live features. On your first visit, you can set your cookie preferences via our cookie consent banner.

As a crex live user, you have several important rights over your own data. We respect these rights and are committed to upholding them.

• Right to know: You can request at any time to see what information we have collected and stored about you.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to erasure: You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
• Right to restrict processing: You may request that we stop using your data for specific purposes.
• Data Portability: You may request an export of your data in a standard, portable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Lodge a Complaint: If you are dissatisfied with how we process your data, you have the right to lodge a complaint with the relevant authority.

Crex Live does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active Account Information: Retained for as long as your account remains active.
• Transaction History: Retained for a minimum of 5 years in accordance with legal obligations.
• KYC Documents: Retained for up to 5 years after account closure.
• Communication records: Customer service communications are retained for up to 2 years.
• Cookie & analytics data: Automatically deleted within 13 months.

Once the defined retention period expires, data is securely deleted or anonymized so that no individual can be identified. Certain data may be retained for a specified period after account closure if required by law.

Crex Live is firmly committed to protecting minors. Our platform is intended for users aged 18 and above only.

• Age verification is carried out at registration, and users under 18 are not permitted to create an account.
• Age is confirmed through identity document verification as part of the KYC process.
• If a minor is identified, their account is immediately suspended and all associated data is permanently deleted.
• If you believe your child may be using our platform, please contact us immediately.

Crex Live may update this privacy policy from time to time. Updates may occur when new services are introduced, legal requirements change, or our business operations evolve.

• You will be notified in advance of any significant changes via your registered email or SMS.
• The date of any change will be noted at the top of this page under "Last Updated".
• Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the Crex Live data protection team. We are always ready to assist you.

• Email: support@crexlive.bet
• Live Chat: Click the live chat button at the bottom right of the crex live website.
• Support Hours: 7 days a week, 24 hours a day.
• Response time: Emails are typically responded to within 7 business days.